Delivery & Returns
Delivery Options
| UK DELIVERY OPTION | TIMEFRAME | COST |
| Royal Mail Tracked | 3-5 Working Days | £4.75 |
| Next Working Day Delivery | Next Day for orders placed by 1 PM Mon/Tue/Thurs/Fri (excludes orders placed on Wednesdays, Bank Hols & Weekends. During busy periods, this option may not be available. | £9.00 |
|
Free Delivery (Tracked) For UK orders over £100 |
3-5 Working Days | FREE |
| INTERNATIONAL DESTINATIONS | TIMEFRAME | COST |
| Europe (Tracked) | 3-7 Working Days | £12.50 |
| Rest of World (Tracked) | 5-10 Working Days | £19.50 |
Upon arrival at your shipping address, international orders may incur customs duties and taxes.
Order pick-up is available at our York and Edinburgh stores. Choose pick-up instead of ship at checkout for complimentary collection. York is the only address option available at checkout. For Edinburgh collections, drop us an email and we'll get this organised :) Please let us know if it is our Rose Street or High Street shop.
Returns - For Online Purchases Only
EXCLUDES EARRINGS DUE TO HYGIENE REASONS
All items must be returned unworn in their original packaging with proof of purchase. Please complete and include the returns slip that was sent with your original purchase so that we have the necessary information to process your return/exchange swiftly.
| Returns by Location | Deadline to Return |
| UK | 28 days |
| UK SALE ITEMS | 14 days |
| OVERSEAS | 40 days |
If you are thinking of returning anything to us, please get in touch by emailing orders@palenque.co.uk to let us know. Items received after the deadline will be issued with a credit note.
Received a gift? Not quite right, or do you require a different size? Please get in touch with us at orders@palenque.co.uk, and we can help you from there.
Refunds processed via the original payment. Allow up to 7 working days.
Damaged goods from Palenque are replaced at no extra cost with free delivery. Report breakages upon receipt as soon as possible.
Return Address
Palenque Online,
60 Low Petergate,
York,
YO1 7HZ
If you need any help, please contact us via orders@palenque.co.uk