Privacy Policy



At Palenque, we take your privacy very seriously and are committed to protecting the privacy and security of our customers. We fully appreciate and respect the importance of data protection and security on the Internet.

Data Protection at a glance
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

Our Data Protection Policy
We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information. Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments. Your privacy and confidence will be respected at all times.

What Information is collected about you and how is it used?

When you place your order we will collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the Goods. This information allows us to process your offer to purchase Goods and delivery of those Goods to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the Goods to you. This information may be provided to third-party service providers for the purpose of processing your offer to purchase the goods. We may use your e-mail address to send you information about products, services, promotions and special offers where you have given your permission for us to do so by checking the box on the Delivery details page.

Third parties
We will not sell or pass your details to third party organisations except for the purpose of processing your offer to purchase the goods.

By making an offer to purchase Goods, you consent to us using the information you provide for any of the purposes mentioned.

Cookies are small pieces of information that are sent from your browser to our web server. On this website, cookies are used to keep track of the items you place in your shopping basket. These cookies expire after 24 hours. We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details. You will need to ensure your cookies are enabled to allow you to purchase from our site.

Security is a secure shopping website. We recognise the importance of security for the credit and debit card details and other information you communicate with us over the Internet.

Below are listed details why shopping at is safe: use the industry-standard Secure Socket Layer (SSL) technology to encrypt your personal information including credit/debit card numbers and your name and address details. In simple terms, the encryption process takes the characters you enter and converts them into encrypted/coded characters that are then securely transmitted over the Internet. 

Subject Access Request

Upon your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information that we hold about you. You must specify clearly what information you require: we are not obliged to supply you with information that is not specifically requested by you. Under the terms of the Data Protection Act 1998, we will charge you £10.00 for providing such information. Once we have received your written request and payment of the fee, we will respond to your request within 40 days. You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal.

This Privacy Policy (the “Policy”) outlines how your personal information is treated and forms part of our terms and conditions. This Policy explains:

  • what information we collect when you use the Palenque website (the “Website”), when you communicate with us, or when you visit one of our stores
  • how we use your information
  • how we share your information
  • how long we keep your information and how it is stored
  • our approach to sensitive personal information
  • what options you have to control your information
  • the rights you may have in relation to your personal information
  • how we communicate changes to this Policy

Please contact our Customer Services team if you would like to discuss this with us or have any questions, comments or suggestions relating to this Policy.


This Site is run by Palenque Jewellery Limited (“Palenque”). For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) (as amended or superseded) Palenque is the “controller” of the personal information collected through the Site, by phone or in any Palenque shop.


1. Information we collect when you visit our Website

We will collect personal information that you provide to us when you:

  • create an account on our Website;
  • place an order through our Website;
  • when you subscribe to our mailing list.
  • if you ever fill in forms on our Website, for example, to leave feedback, enter a competition or respond to a survey;

We will also collect certain information automatically when you visit our Website, in particular:

  • when you access our Website, we use “cookies” to make it easier for you to use our Site. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies is set out in our Cookie Policy.
  • we record details of the resources that you access to visit our Site (for example, URL addresses, traffic data etc.);
  • we record information about the type of device you have used to visit our Site, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available.  

2. Information we collect in our stores

We will collect personal information that you provide to us in our stores when you:

  • subscribe to our mailing list;
  • enter a competition or respond to a survey.
  • if you return an item for repair so that we may contact you
  • if you order a Gerstner Wedding ring or another piece of jewellery which we need to take a deposit for and take your contact details.
  • when you place a mail order over the phone.

3. Information we collect when you contact us

We will collect personal information about you when you contact us by telephone, e-mail, or via social media.

4. Information we collect if you apply for a job with us

You may be able to apply for a job with us through our Website, in-store or through third party websites such as Indeed or Facebook. The personal information we collect about you may include your name, contact details, employment history, and any information set out in your CV.


We will use your information in the following ways:

1. For the performance of a contract between you and us:

  • to provide you with an account on our Website, if you choose to sign up for one;
  • to fulfill any order that you place with us either online or instore;
  • to collect payment from you;
  • to protect and defend our legal rights and interests.

2. Where we have a legitimate interest in using your personal information:

  • to administer and monitor our Website, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features, only when you choose to;
  • to analyse any feedback that you provide on our services, and help us to improve our services;
  • to administer competitions that you have entered;
  • to review and assess any job application that you submit to us.

3. Where you have provided your consent to our use of cookies:

  • Our Cookie Policy can be found below.
  • 4. If you have consented to receive marketing information from us, we may use your information in the following ways:
  • we will process details of your previous transactions and contact you by e-mail with information about goods and services similar to the merchandise you have purchased (please be aware that we never store your payment details);
  • We do use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your e-mail address, is provided to the relevant third party, however, for security purposes, this data is “hashed” prior to being shared.
  • We receive insights from Facebook about the effectiveness of our advertising campaigns which you experience on our Site and social channels, helps to better target our advertising.

  • Customer activity data is shared using the Facebook Pixel, advanced matching, and Conversions API. Customers can disconnect this data from their Facebook account by changing their settings for Off-Facebook Activity.



The Palenque website (  places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential as they help us deliver a high quality website and online shopping experience for you, our customers, and some collect information about your browsing and buying behaviour. For more information about cookies, including how we use them and how to disable them, read our full Cookie Policy below.

By using and browsing the Palenque website, you consent to cookies being used in accordance with our policy. If you do not consent, then please disable cookies or refrain from using our website.

Cookies Update

We may change this Cookies Policy from time to time. If we make changes, we will notify you and in some cases, we may provide you with an additional notice such as adding a statement to the homepage of the website or sending you an email with the update. Please check this Cookies Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.


What are cookies? uses cookies to collect information when you shop on our website.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses this website.  The cookies are essential to the operation of our website and allow you shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. 

Information collected
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and the customer journey around a website.  We do not, however, use cookies to collect or record information on users’ name, address or other contact details.  Palenque is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

What are cookies used for?

The main purposes for which cookies are used are:-

1. For technical purposes essential to effective operation of the website, particularly in relation to on-line transactions.

2. To help drive Palenque marketing.

3. To enable Palenque to collect information about the browsing and shopping habits and activities of our customers.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting

For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2 Privacy

What happens if I disable cookies?
This depends on which cookies you disable, but in general, the site may not operate properly if cookies are switched off.  If you only disable 3rd party cookies you will not be prevented from making purchases on this site.  If you disable all cookies you will be unable to complete a purchase on this site.

Please contact our Customer Services team if you are unsure of anything or need a further explanation.