Gift Wrapping
Description
Items arrive in one of our boxes or pillow packs and wrapped in a piece of exclusively designed paper, tied with a Palenque satin ribbon – perfect!
Please note that Christmas gifts will be wrapped in our silver paper and will come complete with a Palenque tag and Ribbon.
Please note that the price of gift wrap is per item.
Delivery information
Delivery Options
| UK DELIVERY OPTION | TIMEFRAME | COST |
| Royal Mail Tracked 48 | 3-5 Working Days | £3.95 |
| Royal Mail Tracked 24 | 1-3 Working Days (Order by 1 PM) | £4.95 |
| Next Working Day Delivery | Next Day for orders placed by 1 PM Mon/Tue/Thurs/Fri (excludes orders placed on Wednesdays, Bank Hols & Weekends. During busy periods, this option may not be available. | £9.50 |
|
Free Delivery (Tracked) For UK orders over £100 |
3-5 Working Days | FREE |
| INTERNATIONAL DESTINATIONS | TIMEFRAME | COST |
|
Europe (Tracked) SERVICE SUSPENDED |
SUSPENDED | £12.50 |
| Rest of World (Tracked) | 5-10 Working Days | £19.50 |
Returns - For Online Purchases Only
EXCLUDES EARRINGS DUE TO HYGIENE REASONS
All items must be returned unworn in their original packaging with proof of purchase. Please complete and include the returns slip that was sent with your original purchase so that we have the necessary information to process your return/exchange swiftly.
| Returns by Location | Deadline to Return |
| UK | 28 days |
| UK SALE ITEMS | 14 days |
| OVERSEAS | 40 days |
Refunds are processed via the original payment. Allow up to 7 working days.
Damaged goods from Palenque are replaced at no extra cost with free delivery. Report breakages upon receipt as soon as possible.
Return Address
Palenque Online,
60 Low Petergate,
York,
YO1 7HZ
If you need any help, please contact us via orders@palenque.co.uk
Gift wrapping
Gift wrappingAll of our jewellery will arrive in our signature Palenque packaging to ensure your jewellery arrives safely. If you choose our gift wrap option, your jewellery will arrive wrapped in our silver paper, all tied up with a piece of Palenque ribbon, complete with butterfly tag.
FREE UK Delivery on orders over £100
From an independent brand
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"Delighted to come across Palenque in York today. I used to be a regular customer at the Chester branch before it moved away. Their jewellery is just as lovely as it ever was & the staff just as proud of their product as ever. Good to know you're on line too!"
Jo Davies
"We were on holiday last week in York, when we came accross Palenque. It's such a lovely shop, beautiful jewellery, and something for everyone. I was served by a lovely lady, so friendly, and helpful. I bought the gorgeous Foresta Divine Hoop Earrings. Hope to visit again soon."
Susan D
"Such unique, beautiful jewellery. The staff were lovely too. Fantastic for a treat or if you’re looking for a gift. Not local to York (or Edinburgh!) so will certainly be ordering online in future!"
Alice VC
"Great Products and GREAT service! Lisa helped me choose the right earrings for my mother’s birthday, giving me various options, allowing me to remotely make the best/most informed decision! Highly recommend."
Philip McAreavey
Hidden in the depths of Southern Mexico, concealed amidst a vast landscape of magnificent mountains, dense green jungles and cascading waterfalls rises one of the most impressive archaeological sites, Palenque.
Working closely with our team of skilled artisans in Mexico, we combine traditional craftsmanship with contemporary design, to lovingly produce Gift Wrapping and original collections.